SmartTrade Blog

Some great Feedback just come in from one of our valued clients Jodi of Aspen Landscapes Ltd

I have just stopped for a few minutes to reflect on how far we have come from the early days when we didn't have ST and I sit here smiling, remembering the patience that Kevin always had when he took my many calls when we first set up SmartTrade.

I recall thinking this guy must be so sick of me but he never showed it and between the two of us we tailor-made our systems just how we wanted them to be. There is absolutely no way we would be where we are today without your wonderful software.

Last week we moved into new premises and now have a team of 18 staff.  We have been able to manage our growth knowing that our systems have been able to support the growth and quite effortlessly we have been able to expand and take on new staff.  Today we had a new manager start and within ½ an hour of me giving him a quick lesson he was up and running, booking in new jobs on SmartTrade and scheduling them in the diary too!

Actually I could go on and on but I must get on with my day as having ST means I'm flat out never without something to do. (I think that’s a good thing lol!)

Please pass on our thanks to your hard working team.

Jodi Baines 
Aspen Landscapes Ltd

Thank you for the review Jodi! See more SmartTrade software feedback from our valued clients.

Here is some feedback from Lee at Rhino Security who is using the new SmartTime application.

Q1. Why did you initially choose SmartTime?
It was bloody cheap, it used existing technology (smart phones) it was simple for tech to use and understand. We could trial it with no disruption to on-going processes.

Q2. What was it like before you used SmartTime, how did you get your timesheets etc done?
We used to get technicians into the office on Wednesday morning to hand in hand written jobs sheets and hand written timesheets, we then manually transferred the hours to large project jobs sheets and tried to decipher technicians hand writing. The process took admin staff the entire day, we now have it done by 9.30am. I can’t believe we used to work with such outdated systems, the change was dramatic and instant. We used to have 30-45 minutes down time per tech each Wednesday filling out bits of paper ( and trying to find the ones they lost ) Now time spent returning job information is billed to clients.

Q3. What was it like working with SmartTrade to implement SmartTime, the installation and training for example?
There were some initial teething problems, but the support was top rate. In total there was about 30 minutes training, no more was needed. The manual was short and concise, in most cases not even needed.

Q4. Is SmartTime easy to use? What do you like most about working with SmartTime?
Yes it very easy to use, most of the techs did not even need to read the manual. What do I like about using smart time, it is pretty much idiot proof.

Q5. What three biggest benefits do you and your business get from using SmartTime and would you recommend it?

 Job information is loaded into the system as soon as a job is completed, allowing the invoice to be generated and sent same day, this improves cash flow

 Time sheets are filled out by techs as they go from job to job, no more problems with techs trying to recall what they did a few days ago because they lost some paper work

 Filing in the office has dropped 95%

Some excellent feedback there from Lee, if your business is interested in SmartTime please give us a call on the number above or send us an email at [email protected] and we can discuss a solution to propel your business.