Customer Support
Because support is the No 1 priority for field service providers we aim to make customer support our major point of difference!
Our support team regularly receives compliments from our customers. If you call any of these customers they will be happy to give you feedback on the quality of SmartTrade's customer support service.
Helpdesk support during normal business hours (see below) is included in our licence prices, don't hesitate to call us!
- If urgent, call our help desk or chat with us on-line.
- If not urgent, send us a message, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
We target to respond within one working day.
Helpdesk hours*
FreePhone
Australia
6 AM to 5PM (EST)
1800 350 495
New Zealand
8 AM to 7PM
0800 327 943
Email
This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency phone support is available outside our normal working hours. Charges may be incurred.
