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SmartTrade Blog

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Posted by on in News and Announcements

We’ve just released a software upgrade – here’s the new stuff in SmartTrade!

SmartTrade Mobile - in the Field

Invoicing on SmartTrade Mobile is now available!

Mobile users will now be able to:

Create an invoice on the job from the Job Sheet tab;

Confirm invoices;

Preview the invoice;

Get a signature on the invoice (optional); and

Email the invoice to the customer.

In the last release we added:

Quoting on the job; and

Downloading a SmartForm from the cloud to SmartTrade Mobile.

The feature additions allow you to undertake a comprehensive job workflow on SmartTrade Mobile:

Create a new customer and site;

Create a new job;

Create a quote and email it to the customer;

Accept a quote;

Complete the job including:

Add materials, including MyData kitsets;

Download a SmartForm, complete the form, email a PDF copy to the customer;

Attach photos to the job or SmartForm;

Update assets (Assets is a SmartTrade Ultimate feature);

Raise order numbers;

Complete and return timesheets; and

Create an invoice, preview it, get the customer’s signature, email the invoice to the customer.

Free “customer satisfaction survey” SmartForm!

Customer Satisfaction Survey form – this SmartForm is available at no cost, you can find more
           information in the article about SmartForms. If you want to use this form please get back to
           us and we will add your company logo to it, again at no cost. If you have any suggestions how
           the form could be improved don’t hesitate to tell us!

Click here to open the latest version of the "Guide to working with SmartTrade Mobile"

SmartTrade Essential & Ultimate - in the Office

SmartTrade Discovery

You can now self-audit which SmartTrade features and functionalities you are using to make sure you
          aren’t missing out on stuff your business could benefit from.

IT’S SIMPLE – NO REASON NOT TO DO IT! THIS MAY BE ONE OF THE MOST PRODUCTIVE THINGS YOU DO THIS YEAR!

Find out more about SmartTrade Discovery.

Customisable fields

New field type "URL".

Timesheets

Edit an approved timesheet and automatically set to unapproved.

Jobs

Allow adding and editing of dispatched intial Job notes.

Sub-Jobs

New "Search for... Sub-jobs" option available while editing jobs;

Create sub-job - four new tick box options:

12

Click here to open the "A short guide to Sub-Jobs"

Posted by on in Newsletters
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To celebrate SmartTrade Ultimate now integrating with the Teletrac Navman vehicle tracking system, we are giving away 2 iPhone 6S Plus smartphones, one in Australia and one in NZ.
|Read more about competition| 
Major changes to New Zealand's Health and Safety laws took effect on 4 April 2016
In this article we give a general introduction to Health and Safety at Work Act 2015 (HSWA) then focus on the following two aspects of the Act. 

  • worker participation - Health and Safety Representatives (HSRs) and Health and Safety Committee (HSCs); and
  • the need to notify WorkSafe NZ prior to the commencement of particular hazardous works.
We also recommend SmartTrade Mobile users employ SmartForms to help manage workplace safety.
 healthrule
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We strongly recommend SmartTrade's New Zealand customers visit the WorkSafe New Zealand site and get professional advice, to make sure they have an in-depth understanding of how the (HSWA) will affect their business.
|Read More|
support upgrade laugh
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Each day we receive support calls from businesses all over Australia and New Zealand, Its nice being able to place a face to the name.
|Read More|
SmartTrade reminds all version 4 and 5 users that it's time to upgrade to version 6. The upgrade is free so make the move now.
|Read More|
It's important to take a break and get your mind off work, so here at SmartTade we would like to help with that. 

|Read More|
 
 follow [email protected] | https://smarttrade.biz/ 
0800 327 943(NZ) | 1800 350 495(AUS)
Level 2, 8 Virginia Ave East, Eden Terrace, Auckland 1021
New Zealand
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Support for SmartTrade v5 Office/Mobile expired on 31 December 2015!

A friendly reminder to the 5% of SmartTrade users who still haven’t upgraded to the current version of SmartTrade that official support for SmartTrade v5 ended at the end of last year. This means support for all prior versions of SmartTrade has now ended.
While we will do our best to keep you up and running we can’t guarantee that the earlier software versions will continue to be compatible with the latest hardware and operating systems.
Upgrading to the current SmartTrade v6 is free, as is the training we give you to bring you up to speed with the new software.
To find out more about how to upgrade to SmartTrade v6 please contact our support team.
 
Phone Au 1800 350 495, NZ 0800 327 943

Posted by on in News and Announcements
Welcome to SmartTrade Support, these are the people who help you get to know your way around SmartTrade and also offer continuous support along the way. 

Introducing 


kevin Kevin Greenfield - Support Manager
Kevin Greenfield is Mr SmartTrade when it comes to knowing how SmartTrade works. Having been with SmartTrade for more than 10 years he’s provided support to thousands of SmartTrade making him the person SmartTrade users know the best.

Kevin has had a vast range of management experience in various service industries including printing and advertising.

Kevin is married with two grown up daughters and 3 wonderful grandchildren. He enjoys spending time with his wife and family and also getting creative in the kitchen. He’s also just finished building a new house.



Sivadas Sivadas Govindan - SmartTrade Support
Since joining SmartTrade in 2012 Sivadas has developed a deep understanding of how SmartTrade works making him an invaluable member of the support team. Next to Kevin he’s the person SmartTrade users ask for the most when seeking an answer to a functionality question

Prior to joining SmartTrade Sivadas worked in telecommunications, sales and support.

Sivadas is married with an 18 months old son. He enjoys spending time with his family and also playing and watching cricket and badminton.


 

A couple of Kiwi vs Aussie jokes to finish off with.
First the Aussie gets one over the Kiwi!

An Australian ventriloquist visiting New Zealand sees a farmer sitting on his front veranda patting his dog. He figures he'll have a little fun, so he stops and says to the farmer'G'day, mind if I talk to your dog?'  
Farmer: 'The dog doesn't talk, you stupid Aussie.' 
Ventriloquist: 'Hello dog, how's it going mate?' 
Dog: 'Yeah, doin' all right.' 

Farmer: (look of extreme shock)  
Ventriloquist: 'Is this your owner?' (pointing at the farmer) 
Dog: 'Yep'
  

Ventriloquist: 'How does he treat you?'  
Dog: 'Yeah, real good. He walks me twice a day, feeds me 
great food 
and takes me to the lake once a week to play.'  
Farmer: (look of utter disbelief) 
Ventriloquist: 'Mind if I talk to your horse?' 
Farmer: 'Uh, the horse doesn't talk either...I think.'  
Ventriloquist: 'Hey horse, how's it going?' 
Horse: 'Cool'

Farmer: (absolutely dumbfounded)  
Ventriloquist: 'Is this your owner?' (Pointing at the farmer)  
Horse: 'Yep'

Ventriloquist: 
How does he treat you?’  
Horse: 'Pretty good, thanks for asking. He rides me regularly
, 
brushes me down often and keeps me in the shed to protect me from the elements.'

Farmer: (total look of amazement)  
Ventriloquist: 'Mind if I talk to your sheep?' 
Farmer: (in a panic) 'The sheep's a f---in' liar......
!!!!!'


But the Kiwi gets one back!                                                     

A Kiwi wanted to become an Englishman, so he visited a doctor to find out how to go about this.
"Well" said the doctor, this will require a very delicate operation and there is a lot that can go wrong. I will have to remove half your brain.
That's OK said the Kiwi. I've always wanted to be an Englishman so I'm prepared to take the risk.
The operation went ahead but the patient woke to find a look of horror on the face of the doctor.
I'm so terribly sorry!!!’the doctor said. Instead of removing half the brain, I've taken the whole brain out!!!’.
The patient replied, No worries cobber, she’ll be apples!!!’.